To access Patient Ally’s patient portal, you must first receive an email initiated by our office, but will be from Office Ally Patient Ally. If you do not see the email, please check your spam folder in case the invitation email was accidentally put there versus your inbox.

Please call our office, 850-389-8489, and our Patient Care Team will send another email invitation for you to enroll. Keep in mind, all email invitations have an expiration date for security purposes.

You will need 1) a valid email in which you would like to receive notifications and 2) a valid phone number that you can link to your account to receive a verification code you can get via text message or phone call. Your username will need to be a minimum of 5 characters and your password will need to be at least 6 characters.

Unfortunately, no, you cannot change your username at this time.

If you have set up your Patient Ally account with a valid email, click here and you will be directed to the Patient Ally log on screen. You’ll need your username and password.

If you do not remember your username, you can click on the Help button on the Patient Ally log on screen then select Recover Username. Follow the instructions on the screen, complete the form, and your username will be emailed to you.

If you do not remember your password, you can click on the Help button on the Patient Ally log on screen then select Recover Password. Follow the instructions on the screen, complete the form, and select how you would like to receive the verification code needed to reset your password (email, text SMS, or voice call).

In order to add a provider to your Patient Ally account, the provider must invite you as a connection if you have another practice or facility that also uses Patient Ally and you are already currently enrolled.

If you do not see your provider listed in a certain feature of Patient Ally, the provider and/or practice has not chosen to utilize or support that feature.

Patient Ally can be used on multiple browsers including Internet Explorer 11, Chrome, Firefox, and Safari.

We recommend you use caution and appropriate internet safety measures when accessing your information. While our Patient Ally patient portal is secure, it is your responsibility to insure your email address and account is private and no one else has access. Do not use public wifi, or connections you do not trust, and avoid logging in via public, shared computers or other devices where your login details or private information could be compromised. As with any other password, do not share your Patient Ally password with anyone.

If you need more help with the Patient Ally system, please contact Patient Ally Technical Support at 1-888-747-4255 or via email, info@patientally.com